At Pinttrix, customer satisfaction is our top priority. We understand that sometimes things don’t work out, and we’re here to make the return and refund process as smooth and transparent as possible. Please read our Return Policy carefully to ensure your eligibility.

Eligibility for Returns

You can request a return if:

• The item was delivered in damaged or defective condition.
• You received the wrong product.
• The product is unused, in its original packaging, and returned within the return window (see below).

Non-returnable items include:

• Software licenses once activated.
• Downloadable digital products.
• Items marked as “Final Sale” or “Non-Returnable” on the product page.

Return Window

We accept return requests within:

• 7 days of delivery for electronic devices and printer hardware.
• 14 days for unopened accessories and consumables (like cartridges).
• 24 hours for digital services or subscriptions (if applicable and not activated).

How to Initiate a Return

To start a return:

1. Contact our support team at support@printtrix.com with your order number and reason for return.
2. We’ll verify your request and provide return instructions or a return label (where applicable).
3. Pack the item securely and send it to the address we provide.

Refund Process

Once we receive and inspect the returned item, we will notify you via email. If your return is approved:

• Refunds will be processed to your original payment method.
• Processing typically takes 5–7 business days after approval.
• If you haven’t received your refund after 7 days, please contact your bank or credit card provider.

Return Shipping Costs

• If the return is due to our error (e.g., wrong or defective product), we’ll cover return shipping.
• If the return is due to a change of mind or incorrect purchase, you will be responsible for return shipping costs.

Fraud Prevention & Abuse

We reserve the right to refuse returns in cases of:

• Excessive return requests.
• Evidence of product tampering.
• Fraudulent claims or abuse of our return policy.

Need Help?

If you have any questions or need assistance, feel free to reach out:

• Email: support@gmail.com
• Phone: +14316311206
• Live Chat: Available 9 AM – 6 PM (Mon–Sat)