Last updated: 7 May, 2025

Welcome to Printtrix! Your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase on Printtrix.com (the “Site”). By accessing or using our Site, you agree to the terms below. If you do not agree, please discontinue use of the Site.

1. Information We Collect

1.1 Personal Information You Provide

• Account Registration: Name, email address, billing/shipping address, phone number, password.
• Orders & Payments: Purchase details (products ordered, order date, payment method, billing details).
• Contact Inquiries: Information you submit via forms (contact, support, newsletter signup).
• Reviews & Feedback: Any content you post in product reviews, surveys, or testimonials.

1.2 Automatically Collected Data

• Usage Data: Pages viewed, time and date of visits, referring URLs, browser type, device type, IP address.
• Cookies & Tracking Technologies:
  • Essential cookies for site functionality.
  • Performance cookies to understand how you use the Site.
  • Marketing cookies to deliver relevant ads (e.g., remarketing).

2. How We Use Your Information

• Order Processing & Fulfillment: To process your purchases, arrange shipping, and send order confirmations and updates.
• Account Management: To create and maintain your user account, reset your password, and provide customer support.
• Customer Support: To respond to your inquiries, resolve issues, and improve our services.
• Marketing & Communications: To send you newsletters, promotions, and special offers (only if you’ve opted in). You may opt out at any time.
• Site Improvement & Analytics: To analyze trends, monitor traffic, and improve our Site’s functionality and content.
• Fraud Prevention & Security: To detect and prevent fraudulent transactions, unauthorized access, and other harmful activities.

3. Sharing Your Information

• Service Providers: We may share information with trusted third parties (payment processors, shipping carriers, email service providers, analytics platforms) to help us operate the Site and serve you.
• Legal Compliance: We may disclose personal data when required by law, or to defend our legal rights (e.g., in response to a subpoena, court order, or government request).
• Business Transfers: If Printtrix is acquired or merges with another company, your information may be transferred to the new owner.

4. Cookies & Tracking

• What Are Cookies? Small text files stored on your device to remember preferences and track Site usage.
• How We Use Them:
  • Essential: Keep you logged in and remember your shopping cart.
  • Performance: Understand which pages you visit most often.
  • Marketing: Deliver ads for printers or accessories you’re interested in.
• Your Choices: You can disable cookies via your browser settings, but some Site features may not function properly.

5. Third-Party Links & Embedded Content

• Our Site may contain links to other websites or embedded content (e.g., YouTube videos, social media feeds). We’re not responsible for the privacy practices of those third parties. Please review their own privacy policies.

6. Data Retention

• We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law. When we no longer need your data, we will securely delete or anonymize it.

7. Security

• We implement appropriate technical and organizational measures to protect your data, including SSL encryption for transactions, secure servers, and regular security audits. However, no online system is 100% foolproof. We cannot guarantee absolute security.

8. Children’s Privacy

• Printtrix is not directed to children under 16. We do not knowingly collect personal information from minors. If we learn we have collected data from someone under 16, we will promptly delete it. If you believe we hold information about a minor, please contact us.

9. Your Rights & Choices

• Access & Correction: You may view or update your account information at any time by logging in or contacting us.
• Deletion: You may request deletion of your personal data (subject to certain legal exceptions).
• Marketing Opt-Out: You can unsubscribe from our marketing emails via the “unsubscribe” link in any email or by contacting us.
• Cookies: Adjust your browser settings to decline or delete cookies.

To exercise these rights, please email us at privacy@printtrix.com or call +14316311206. We will respond within 30 days.

10. International Transfers

• If you access Printtrix from outside the country where our servers are located, your information may be transferred to, stored, and processed in that jurisdiction. We ensure appropriate safeguards are in place to protect your data.

11. Changes to This Policy

• We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last updated” date at the top will indicate when changes occurred. Your continued use of the Site after that date means you accept the revised Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Printtrix Privacy Team
📧 privacy@printtrix.com
📞 +14316311206
🌐 www.printtrix.com

Thank you for trusting Printtrix with your printing needs!