Thank you for shopping with PrintTrix, your trusted destination for high-quality printers, printing accessories, and office supplies in the USA. We’re committed to delivering your order quickly, safely, and affordably. Below you’ll find all the details about our shipping policies.
Shipping Coverage
We currently ship within the United States only, including:
- All 50 U.S. states
- Washington, D.C.
- APO/FPO military addresses
Unfortunately, we do not ship internationally at this time.
Order Processing Time
- Orders are processed within 1–2 business days (Monday–Friday).
- Orders placed on weekends or holidays will be processed the next business day.
- Once processed, you’ll receive a confirmation email with tracking details.
Shipping Methods & Delivery Time
We offer several shipping options at checkout:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | FREE (orders over $50) |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| Priority Overnight | 1 business day | Calculated at checkout |
Note: Delivery times may vary depending on your location and carrier delays beyond our control (e.g., weather or holidays).
Shipping Rates
- Free Standard Shipping on all U.S. orders over $50
- For orders under $50, shipping rates are calculated at checkout based on weight and location.
- Expedited or overnight delivery costs are based on carrier rates and urgency.
Order Tracking
Once your order ships, we’ll email you a tracking number. You can:
- Track directly via the carrier (e.g., USPS, UPS, FedEx)
- Or log into your PrintTrix account to view order status
Missing, Delayed, or Damaged Packages
- If your order is delayed, please wait up to 48 hours beyond the estimated delivery date before contacting support.
- For missing or damaged packages, email us at support@printtrix.com within 5 days of delivery. Include your order number and photos (if applicable).
- We will investigate with the shipping carrier and either re-ship or refund the order, depending on the outcome.
Shipping Restrictions
- We do not ship to PO Boxes for large or heavy items.
- Hazardous materials (like certain ink types) may have restricted shipping options due to carrier regulations.
Contact Us
If you have any questions or need help with shipping, contact our support team:
- 📧 Email: support@printtrix.com
- 📞 Phone: +14316311206
- 💬 Live Chat: Available Monday to Friday, 9 AM – 6 PM EST