Welcome to Printtrix’s website. These Terms and Conditions (“Agreement”) govern your use of the Printtrix.com site and your purchase of printers and printer accessories (the “Products”). By accessing or ordering from our site, you agree to these terms. All products listed on Printtrix.com are offered as an invitation to offer – your order is your offer to buy under these terms. Printtrix reserves the right to accept or decline your order for any reason. If you provide an email address, we will email you upon receipt of your order and again when your order is dispatched. Your order is not accepted until the Products have been shipped. Any act by Printtrix prior to shipment (such as processing or acknowledging the order) does not constitute acceptance.
Eligibility and Account Registration
To use Printtrix.com and make purchases, you must be able to form a binding contract under applicable law. Minors (under 18) may use the site only with consent and supervision of a parent or legal guardian. By registering an account, you warrant that all information you provide (your registration details and order information) is true, accurate, and complete. You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. Immediately notify us of any unauthorized use of your account. We reserve the right to suspend or terminate your account if we suspect any breach of security or misuse of the site.
User Conduct: When using the site, you agree not to use it for illegal or harmful purposes. You must not post or transmit unlawful, harassing, libelous, abusive, or threatening content, nor attempt to gain unauthorized access to any systems. You agree to comply with all applicable laws in your use of Printtrix services.
Ordering and Acceptance
When you place an order on Printtrix.com, it is considered an offer to buy the Products you selected under these Terms. We will send you an email acknowledging receipt of your order, which is not an order acceptance. Your order is accepted and a contract formed only when the Products are dispatched to you. Prior to dispatch, Printtrix may refuse or cancel your order (for example, due to product availability, pricing errors, fraud checks, or other reasons) without liability. If a price or product information error is discovered after order placement but before dispatch, we may contact you for instructions or cancel the order and refund any payment made. If we cancel an order after processing your payment, the paid amount will be refunded to you.
If a Product you ordered is out of stock or unavailable, we may cancel your order. In such cases, we will notify you and refund the full order amount. At dispatch, risk of loss and damage passes to you.
Pricing and Payment
Product prices are displayed in $ and include any applicable taxes unless stated otherwise. Prices and availability are subject to change without notice. We strive to offer competitive pricing but cannot guarantee prices online will match in-store prices or promotions. In case of a pricing error, Printtrix reserves the right to correct the price or cancel the order as noted above. All prices are final at the time of order confirmation.
Payment: You agree to pay the full order price at the time of ordering. We accept major credit/debit cards, UPI, net banking, and other electronic payment methods. When providing credit/debit card information, you represent that you are the cardholder and that the card details are correct. Use of a card not lawfully owned by you is prohibited. Printtrix uses secure payment gateways, but you bear the risk of unauthorized or fraudulent transactions. You agree to comply with your card issuer’s terms. Printtrix will not be liable for any fraudulent use of your payment details.
If your payment is declined or suspected of fraud, we may suspend or cancel the transaction and reserve the right to seek legal remedies.
For refunds: if you paid via an online gateway, we will refund to the same account. For direct bank transfers or cash-on-delivery payments, refunds will be made via bank transfer to the account you specify. Refunds are processed after we receive and inspect the returned item (if any) or upon cancellation, and typically take 7–10 business days to reflect in your account.
Shipping and Delivery
We ship Products only within USA to the address you specify at order. Orders are typically processed and shipped within 7–15 business days of confirmation. We use reputable courier services for delivery. Delivery timelines are subject to courier and postal norms, which are beyond our control. Printtrix’s obligation is to hand over your shipment to the courier within the promised timeframe. We are not liable for delays, losses, or damages that occur after the Products leave our warehouse. You agree that delivery will be made only to the registered billing address or an alternate address you authorize during ordering. It is your responsibility to provide accurate shipping information. If an item is returned to us because of an address or delivery error on your part, we may charge you for redelivery costs.
Cancellations and Returns
You may cancel a confirmed order before shipment by contacting customer support. Cancellation requests after an order has been processed or dispatched may incur fees. Specifically, canceling after order confirmation but before dispatch will incur a 2.5% cancellation fee. If the order has already been dispatched or if you cancel post-procurement, a restocking fee of up to 15% of the product value may apply. These fees compensate for payment processing and handling costs.
Returns: Because printers and accessories are electronic items, returns are accepted only for defective or damaged products. If you receive a Product that is defective, damaged, or incorrect, you may request a return or replacement. Printtrix will provide a prepaid shipping label or arrange a pickup at our discretion. If a return is authorized, we will either replace the item or refund you (subject to inspection).
Returns or exchanges due to “changed mind” or wrong selection of specifications are handled on a case-by-case basis and may incur restocking fees. We encourage you to verify all technical specifications and compatibility before ordering, as returns for incorrect choices are generally not accepted.
Refunds: Approved refunds will be issued to the original payment method once we receive the returned item. The refunded amount will be the purchase price minus any applicable cancellation or restocking fees. We aim to process refunds promptly, but please allow up to 10 business days for the amount to appear in your account.
For cancellations or returns after payment, or for any shipping/return charges incurred (other than for defects), fees will be communicated and applied as per above. If an order is canceled or returned and paid by credit/debit card, the refund will be credited back to that card; for other payment methods, refunds will be made via bank transfer.
Warranty and Support
All printers and accessories sold by Printtrix come with the manufacturer’s warranty as specified in the product documentation. Printtrix itself does not extend additional warranty beyond what is offered by the manufacturer. For warranty service or repairs, please contact the manufacturer’s authorized service centers. You can also email us at support@printtrix.com for guidance on obtaining warranty support.
If a Product malfunctions within the warranty period, Printtrix will assist you with the warranty claim, but replacement or repair is subject to the manufacturer’s terms. We encourage you to follow any manufacturer instructions for maintenance to avoid voiding the warranty (for example, using genuine ink cartridges and proper supplies).
Limitation of Liability and Disclaimers
Product Descriptions: Printtrix strives to provide accurate product images, descriptions, and specifications. However, actual product features (such as color or design) may vary slightly, as monitors and manufacturer changes can differ. We do not warrant that product images and specifications are error-free or reflect the final item. If you find a discrepancy, please contact us before ordering.
As-Is Sale: All Products are sold “as is” except as expressly stated by the manufacturer’s warranty. Printtrix makes no additional warranties, express or implied, regarding the merchantability, fitness for a particular purpose, or non-infringement of the Products. You agree that if a Product is not to your satisfaction, your sole remedies are the return, repair, or replacement as described above.
Our Liability: To the fullest extent permitted by law, Printtrix’s total liability for any claim related to a Product or order (whether in contract, tort, or otherwise) is limited to the purchase price of that Product. Printtrix will not be liable for indirect, incidental, special, consequential, or punitive damages – including lost profits, data loss, or business interruption – arising out of or related to your use of the Products or this site. This limitation applies regardless of the theory of liability (negligence, strict liability, etc.) and even if Printtrix knew of the possibility of such damages.
Force Majeure: Printtrix will not be liable or deemed in breach for any delay or failure in performance due to events beyond our reasonable control (e.g. natural disasters, strikes, wars, or supply chain disruptions).
Indemnity and Fraud: You agree to indemnify and hold Printtrix harmless from any claims, losses, or expenses arising from your use of the site or violation of these terms. If we determine that an order or account use is fraudulent or in violation of this Agreement, we reserve the right to recover losses, collection costs, and legal fees, and to take appropriate action.
Electronic Communications: By using Printtrix.com, you agree that certain communications (e.g. notices, policies, confirmations) may be provided electronically by email or posted on our website. Electronic communications satisfy any legal requirement that such communications be in writing.
Intellectual Property
All content on the Printtrix site – including text, graphics, logos, images, videos, and software – is the property of Printtrix or its licensors, and is protected by copyright, trademark, and other intellectual property laws. You may use this site and its content only as a consumer to browse and order Products. Any other use (such as copying, distributing, republishing, or creating derivative works) without our express permission is prohibited. Printtrix’s logos, and all related marks and names, are trademarks of Printtrix. Use of any Printtrix trademark or logo is strictly prohibited without our prior written consent.
If you submit any comments or feedback to Printtrix (e.g. product reviews, ideas, or suggestions), you grant Printtrix an irrevocable, royalty-free license to use and publish those comments for any purpose. You represent that such submissions are your own original work and do not violate any third-party rights.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of USA. Any disputes arising out of or related to these terms or your use of the site shall be subject to the exclusive jurisdiction of the courts of California. If any provision of this Agreement is found to be invalid or unenforceable by a court, the remaining provisions will continue to be valid and enforceable to the maximum extent permitted by law.
We may amend these Terms from time to time. Changes will be effective once posted on Printtrix.com, and your continued use of the site after such posting means you accept the updated terms. Please review this page periodically for updates.
Last updated: [07 may, 2025]